Privacy Policy
ComunAgua Worker Mobile Application
Introduction
ComunAgua Worker ("we," "our," or "us") operates the ComunAgua Worker mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.
Information We Collect
Personal Information
- Full name (first name and last name)
- Email address
- Phone number
- Date of birth
- Profile photograph
- Physical address
- GPS location (latitude and longitude)
- Worker ID and employment details
- Tax ID and National ID (NID)
- Alternative contact information
- Department and zone assignments
- Joining date
Work-Related Information
- Task assignments and completion status
- Meter reading data (meter numbers, readings, consumer information)
- Issue reports submitted by workers
- Photos and attachments related to work tasks
- Chat and communication history
- Consumer information accessed during work
Location Information
- Real-time and precise location information
- Worker routes and locations
- Consumer locations on maps
- Navigation assistance data
- Task completion location verification
- Location-based features
Device Information
- Device type and model
- Operating system version
- Unique device identifiers
- Network information
- IP address
Usage Information
- App features accessed
- Time and date of app usage
- Error logs and crash reports
- Performance data
How We Use Your Information
- User authentication and account management
- Task assignment and tracking
- Route planning and navigation
- Meter reading data collection and reporting
- Issue reporting and resolution
- Communication between workers and management
- Performance monitoring and analytics
- Improving app functionality and user experience
- Ensuring security and preventing fraud
- Compliance with legal obligations
- Customer support and assistance
Location Data Usage
We collect and use location data to:
- Display worker location on administrative dashboards
- Assign tasks based on worker proximity
- Provide navigation to consumer locations
- Verify task completion at correct locations
- Optimize route planning
- Generate location-based reports
Note: Location tracking may continue in the background when the app is not actively in use to enable continuous monitoring features. You can disable location services through your device settings, but this may limit app functionality.
Data Sharing and Disclosure
Internal Teams
We share data with:
- Management and supervisors for work coordination
- Administrative staff for record-keeping
- Technical support for troubleshooting
Third-Party Service Providers
We partner with:
- Cloud storage providers (Digital Ocean Spaces)
- Mapping and navigation services (Google Maps)
- Analytics and monitoring services
- Communication service providers
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Data Storage and Security
Data Storage
- User data stored on secure servers (Digital Ocean)
- Profile images and attachments in cloud storage
- Local data cached on your device
Security Measures
- Encrypted data transmission (HTTPS/SSL)
- Secure authentication using JWT tokens
- Access controls and authorization
- Regular security updates
- Secure password storage
Important: No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as:
- You maintain an active account
- Required for operational purposes
- Necessary to comply with legal obligations
- Needed to resolve disputes or enforce agreements
When data is no longer needed, it will be securely deleted or anonymized.
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Opt-out of certain data collection
- Withdraw consent where processing is based on consent
- Request data portability
- Object to processing of your personal information
To exercise these rights, please contact us using the information provided below.
Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will delete it immediately.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: